RB
Rika B
1 reviews | Active since May 2013
23 Dec 2015, 13:51
Additional Delivery Fee of R149 ???
Adverts on DSTV as per various channels, and on the website advertise the DPP R899 x12 months deal. This deal includes the DSTV Explora, delivery, installation, DSTV premium and monthly access fee.<br> <br> I sent a SMS to DPP. When they called back my application was approved for this deal. BUT now I have to pay a Once off delivery fee of R149??? This is not what is advertised. Advert said it includes delivery. <br> <br> I can forward you the image of the advert. <br> <br> Multichoice is misleading people by advertising \including "delivery\"" and now we have to pay an Additional R149? <br> <br> <br> <br> """
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DStv (MultiChoice)'s replyOfficial
28 Dec 2015, 13:41Hello rikan,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
v
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
v
DStv (MultiChoice)'s reply28 Dec 2015, 13:41
Official
Hello rikan,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
v
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
v