KM
Karl M
1 reviews | Active since Sept 2014
28 Jul 2015, 08:17
additional amounts debited
Good day<br> Multichoice has the worst service and the staff members I spoke to has no customer service values, I have changed from an employee account to a normal subscriber. A debit order was in place for the 25th which they never deducted, sunday my service was disconnected, not my fault, I spoke to male supervisor who confirmed my acc has a credit of R200 and odd and R465 will be debited Mon as an ad hoc debit.I check my bank acc and the amount debited today is 889 + 465 this is **************** and breach of contract as to what was explained to me on the phone.I have never been in the arrears and have been informed by a agent I pay in advance.Multichoice agents are clueless. I will lay a complaint with consumer board should my 889 not be refunded today.I requested a manager to call me in 30 mins I will see if my request will be carried out as I previously request this Sunday and still waiting....real **** service from a huge corporate who just deducts whatever amount whenever they feel they want to.
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DStv (MultiChoice)'s replyOfficial
30 Jul 2015, 07:13Hello karl.mehl@,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Below find breakdown of account
We have done a reconciliation on your account, we found that on the 11th July 2015 your account reflects and overdue amount of R296.40, your account was than charge again on the 13th July 2015 for subscription fees from 25th July 2015 until 24th July 2015 amount R699.00 brought to the amount to R995.40. Your service where disconnected on the 13th July 2015 reverse forward billing amount of R402.60 left amount owing with R592.80.
On the 25th July 2015 your debit order collected R889.20 the account was in credit with R296.40. On 26th July 2015 service were activated and reconnection fees of R50.00 were charged to the account left account with credit of R246.40. On 28th July 2015 ad-hoc payment of R452.60 was made left account in credit with R699.00. On the 28th July 2015 account were charged for Premium service amount R699.00 for subscription from 26th July 2015 until 24th August 2015, account now reflects a zero balance.
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Below find breakdown of account
We have done a reconciliation on your account, we found that on the 11th July 2015 your account reflects and overdue amount of R296.40, your account was than charge again on the 13th July 2015 for subscription fees from 25th July 2015 until 24th July 2015 amount R699.00 brought to the amount to R995.40. Your service where disconnected on the 13th July 2015 reverse forward billing amount of R402.60 left amount owing with R592.80.
On the 25th July 2015 your debit order collected R889.20 the account was in credit with R296.40. On 26th July 2015 service were activated and reconnection fees of R50.00 were charged to the account left account with credit of R246.40. On 28th July 2015 ad-hoc payment of R452.60 was made left account in credit with R699.00. On the 28th July 2015 account were charged for Premium service amount R699.00 for subscription from 26th July 2015 until 24th August 2015, account now reflects a zero balance.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply30 Jul 2015, 07:13
Official
Hello karl.mehl@,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Below find breakdown of account
We have done a reconciliation on your account, we found that on the 11th July 2015 your account reflects and overdue amount of R296.40, your account was than charge again on the 13th July 2015 for subscription fees from 25th July 2015 until 24th July 2015 amount R699.00 brought to the amount to R995.40. Your service where disconnected on the 13th July 2015 reverse forward billing amount of R402.60 left amount owing with R592.80.
On the 25th July 2015 your debit order collected R889.20 the account was in credit with R296.40. On 26th July 2015 service were activated and reconnection fees of R50.00 were charged to the account left account with credit of R246.40. On 28th July 2015 ad-hoc payment of R452.60 was made left account in credit with R699.00. On the 28th July 2015 account were charged for Premium service amount R699.00 for subscription from 26th July 2015 until 24th August 2015, account now reflects a zero balance.
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Below find breakdown of account
We have done a reconciliation on your account, we found that on the 11th July 2015 your account reflects and overdue amount of R296.40, your account was than charge again on the 13th July 2015 for subscription fees from 25th July 2015 until 24th July 2015 amount R699.00 brought to the amount to R995.40. Your service where disconnected on the 13th July 2015 reverse forward billing amount of R402.60 left amount owing with R592.80.
On the 25th July 2015 your debit order collected R889.20 the account was in credit with R296.40. On 26th July 2015 service were activated and reconnection fees of R50.00 were charged to the account left account with credit of R246.40. On 28th July 2015 ad-hoc payment of R452.60 was made left account in credit with R699.00. On the 28th July 2015 account were charged for Premium service amount R699.00 for subscription from 26th July 2015 until 24th August 2015, account now reflects a zero balance.
Regards
Nesta
Best regards,