adding tariffs and disconnection faults for no reason

Hi im macmol my experience is i havent used the premium buquet for over 4 years now recently i started receiving smses informing that i owe R975.00 for my premium account while on compact. after visiting the branch in my area i was told that my previous dual view decoder which i replaced in 2013 was still active and i needed to pay or do the call center because they must have lodged the amount. after taking the day off work and running around like a headless chicken the call center lady tells me that atleast half the amount must be paid in order to reconnect me bare in mind that i have been up to date with payments. several calls were made to the center and lots of airtime spent and a day lost for work only to find out that apparently their system on "voice calls" reactivated the dual view decoder, selected premium channels for me for a month and im liable for it.how sad ********** 5 is the account im at home and still awaiting connection as tshepo said he was going to look into it