1 reviews | Active since Nov 2013
adding cost on our accounts
I pay 425 for dstv and every month I get charged a different amount and they tell me I have purchased functions and cables. When I call they tell me I didn't pay on time and my understanding if I pay on the 3 of the month and pay the next month on the 3rd that makes a month. But to them it doesn't now I must pay 165 for sweet nothing. Then I get told no I must pay 165 coz I pay my account late. Yet if I pay late then y didn't they cut my service. They need to send their agents for service I can't be told it's because of my personal functions and cables and then turn around and say it's cause I pay my account late. So they don't know what they doing or what they billing us for. We watch so much repeats it's not even funny but we pay so much. When they put new programmes without repeating so much. Service is starting to suck. And they say they will call back but they never do.
Your feedback regarding our service is very important to us. Please accept our apology for the delayed response and the poor customer experience.
Our records indicate that you have been assisted and the account was manually adjusted. Your next payment is due on 03 March 2016.
We understand your concern regarding the repeats. MultiChoice does not schedule programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Programmes are also repeated to give our customers more chances to watch or record something they might have missed.
Having stated the above, we appreciate your honest feedback regarding our service which will help us identify arears of improvement.
Thank you for taking your time to contact us. Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
Your feedback regarding our service is very important to us. Please accept our apology for the delayed response and the poor customer experience.
Our records indicate that you have been assisted and the account was manually adjusted. Your next payment is due on 03 March 2016.
We understand your concern regarding the repeats. MultiChoice does not schedule programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Programmes are also repeated to give our customers more chances to watch or record something they might have missed.
Having stated the above, we appreciate your honest feedback regarding our service which will help us identify arears of improvement.
Thank you for taking your time to contact us. Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,