Adding additional "services" that you did not activate to ***** from clients

I have picked up on my latest debit order from DSTV, that I have been overcharged on the package that I have with them. On my statement that I have received from them after the debit order went off on my account, there has been an activation for disney plus added and the subscription for disney plus have also been added to my bill. I DO NOT HAVE DISNEY+!! Why would I purchase something that I dont want as I am not a child to watch that ****. I have never activated the "free subscription" that DSTV is providing. I phoned the help centre, waited for more that 25 min to speak to an agent where they told me they cannot put me through. WHAT **** IS THIS!! It is *****ing when they are charging for things that YOU DONT EVEN HAVE!!! WHAT THE HELL!! This is UNACCEPTABLE!!! I will not leave it here as I will take it further!! *******!!!!!