Added subscription fees we dont know and bill us high amounts

January i took a price lock. Which is for 24 months. And i was told to pay the extra amount that was due from the old price plan i had. So today i call Dstv to ask why am i billed with the amount of R674. Whereby im on a price lock package. Im told i must pay some subscriptions that i don't know of. The only fee i know i must pay is the reconnection fee which amounts to R50.

According to me and the agreement was agreed on is that i must pay R 408 plus the reconnection if i didnt pay on time. So this added amount they need to remove them because now i feel like they are ****ming us with this fees that are added without us knowing.

And why would they want to added all those feelings on the 4th month. Why didn't they add those fees 3 months back.

I don't if Dstv agents are trained to trick people and sell the them lies.

I called and asked for a team to assist me. Because the agent couldn't help me. Agent said the team leader will call me his busy . Till now its 9pm i haven't receive any call. Today my kids didn't watch their programs because of management that didnt do their job or the agent **** to me.

Agent name mamaphane Reference call no ***

We use our airtime to call and Dstv just waste it with no results at the end.