Added fees. Manipulation!!!

I subscribed for Pricelock in April of 2018 and was advised by the agent that installation was included in the subscription amount of R959. I got a call a few weeks later from the company that done the installation at my home advising me that they have not been paid for their services which amounted to R1335. I advised the lady from the installation company that I had chosen the Pricelock plan which included installation and that dstv should have settled their bill. She then contacted multichoice, I'm not too sure what they discussed but when I made contact with her again she advised me that everything had been sorted out. I have now discovered that an extra amount of R89 has been added to my monthly subscription for the installation fees! And I now have to pay a total of R1048 (R959 + R89).

This is DISGUSTING service! How can my monthly bill be increased without my consent or knowledge? I felt like I could trust dstv and multichoice but instead I feel completely manipulated. I have logged a query which has hopefully been sent to the finance department and which will hopefully get resolved, but I won't hold my breath! I will continue calling the contact center to get this sorted out even though it is a total waste of my airtime and time!

From such a reputable company that offers great entertainment you people offer the worst service and are just *****!