Activation of pvr

i app**** and Qualified for the pvr decoder on the promotion over 24 months for monthly payment of R849.<br> <br> the pvr was delivered and the installer has installed the smart lnb. when calling the call centre they are unbale to assist me with activation saying it's another departments responsibility to load the services. i have been sent from pillar to post from the call centre to the promotion department and back! it's unbelievable that a company offering a promotion cannot activate it's own services! when i call the call centre i hold for 30 mins or longer so that someone can figure out whats happening, when my call drops no one calls me back to confirm or even apologise. so now i have a pvr with no service and yet multichoice has received their money! beyond pathetic service