Activation of Dstv Explora

I herewith want to raise my concern about the service delivery.<br> As I did not have insurance on my decoder and it was struck by lightning, I was forced to buy a new decoder. Sales people sold me a DSTV Explora, this apparently was the best thing ever.<br> <br> To my disappointment I am still struggling after three days to get it up and running. After numerous calls to the call centre and a trip to the nearest Service Provider Office at Princess Crossing, I am still struggling.<br> <br> I was promised that they will activate it and call me in an hour. Several hours have passed and I am still waiting for a phone call. I have decided to phone the call centre again, and guess what they can still not help me.<br> <br> My excitement for the Explora was short lived as I am still struggling to get it to work.<br> <br> As a customer I am very disappointed. The consultant at the call centre took all my details again and as he was not able to help me he book a fault at the Technical department who will be phoning me within 24 hours. I now realise that at this moment I cannot get more disappointed at the service provided.<br> <br> My question is if you were the customer would you be satisfied with this service.