Activation of Account stalled due to SYTEM UPGRADE

I bought a DSTV Explora and called to have it activated. I was told that they could not open a new account because I had an old account (which I deactivated in April 2010), which they needed to proceed to open. the call centre agent (First Agent) took my details and promised that I would receive a call within the day. No one called me. I called again earlier today, and spoke to a Second agent. The agent called me to tell me that my account is closed and that I need to make a payment into the account before it can be activated. I asked how long the turnaround time, she did not commit. I help for over 10 minutes for the Supervisor to clarify, and he did not take my call.<br> <br> I called for a 3rd time and a Third agent told me that the decoder could not be activated and I would then need to wait for their services department to call me.<br> <br> So no action on their part, yet again.<br> <br> I have had a decoder since Saturday and because of the system's upgrade I have not had access to any entertainment. The processes at Multichoice are not designed to make life easier for customers, all that I keep hearing about is the system's upgrade. <br> <br> What am I to do in the meantime? When will this be fixed