activation and deactivation on my account

I called multi choice on the 2nd Thursday, July 2015 to downgrade my viewing and I was told to call the next day by a agent, I called again i think on the 3rd which was a Friday and with no lucky I watched DVDs the whole weekend as there was a message without any viewing and I believed it was disconnected. . Hoping to down grade, I called on Sunday and without enough airtime I got cut off. I called again on the 6th or 7th was told by the other agent that it was late, my date to downgrade is before the 1st of every month I accepted and was told the service was not suspended I should reconnect my decoder as I told them I disconnected it. to my wonder it was working and we agreed I will pay month end the service will continue. yesterday when i arrived home the services was suspended and I called multi choice now they are saying the service is being suspended and for it to operate i have to pay re connection fee, R50, ans R90 to continue viewing. They say that you pay as you view but I have being viewing for 3weeks without paying and as an agreement. Now I owe them R217 according to them, and I asked what do they mean buy owing if there are no arrangements and you view as you pay?