Activated a service without my consent

I was debited R2223 this morning. On calling the contact centre I my call was handled by a very rude person named Makhosazana Mnisi, who informed me that an additional service was activated by myself on the self service portal. I do not understand how I can activate a decoder and service that I do not even have in my possession. None, the less, I informed her that I am not happy with the charges and I should not be charged for a service that should not have been active in the first place. She was very rude to me, and told me that she cannot do anything about it as her supervisor is not available today. What kind of company cannot assist you with a billing issue because because the supervisor is not available? I will not stand for this kind of service. I don't now how this service was reconnected, but I will sure find a way to disconnect my services. Netflix and Apple TV for me thank you very much!