Action at last.

After struggling since 28 February 2022 to resolve o problem with MultiChoice, I eventually received a follow-up call. Having yet again explained my issue, the matter was referred to Clement Mabuya who in turn referred my issue to the MultiChoice cybersecurity department. It appears that the matter has been resolved and "ghost accounts" which were opened in my name have been tracked down. The lesson to be learnt from this is that call center operators require less "attitude" with customers and better training which should lead to a higher level of customer satisfaction. I am grateful for the support from the higher echelons who listened to my particular issue and acted upon it.