LH
Lynda H

1 reviews | Active since Nov 2017

20 Nov 2017, 09:21

ACOUNT SUSPENDED 5 TIMES in 12 DAYS

Ever since I transferred my DSTV Account from my Son In Laws name to my name there has been outstanding fees etc on my account, everytime I make an arrangement the Person in Call centre tell me that with in 24 hours someone from finance will contact me. On 8 November 2017 we made a R1000.00 payment Toward the Account as the Account was Suspended, Account was reconnected as the Call centre agent said that we should call on the 10th to make an arrangement. on the 10th of November my account was suspended again, I called in and made an arrangement for end of November, I asked the guy will my account only be suspended when payment is not made. he advised me yes that is so, on the 14th my account was suspended again I called in again account was reconnected and arrangement was made AGAIN. So yes everything Sorted, Guess What 16 November 2017 Account is Suspended AGAIN. Furious I phoned DSTV they advised that they will reconnect and capture the payment again and Finance will call me just to verify my arrangement, No one called me, today on the 20th November 2017 Account get SUSPENDED AGAIN 5th time in 12 days. they capture arrangement and say finance will contact me with a proposition on arrangement. Up until 09:20 no call has been made and I am sure that on the 22th of November account will be suspended again, please can I have clarification on this. and everytime account is reconnected a reconnection fee of R80.00 is added to my account. so most of the arrears is reconnection fees.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Nov 2017, 09:43
Official

Dear Lynda Henning

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team