ACOUNT PAYMENTS

I am struggling since July 2017 to sort out my DSTV account. Payment was made on 5/6 July. Multichoice is disconnecting my services twice a week since then. I have to phone twice a week since July to be reconnected. Almost 40 phone calls to date made to Multichoice Call Centre. Multichoice charges a reconnection fee every time but they cannot sort out the problem. Every time I phone they tell me that their Finance Department must allocate the payment but they don't do it. How can it take almost four months to sort out this problem. It is also not possible to phone their Finance Department. Proof of payment was also sent to Multichoice several times. Also the Multichoice Call Centre supervisors cannot solve the problem. I don't know what to do anymore.