Accounts up to ****!!

I made a payment on the 15th on my DSTV account also requested that they change my package,which was never done!!!My dstv got cut off again and requested that i pay a further R700 odd and this was the 19th of Dec for January....As far as im concerned ive paid from the 15th Dec to 15th Jan???????This morning the 27th Dec my DSTV is off again and i was requested to make another payment of R700 odd however on my self service it says that my payment is only due the 24th Jan!!!!!!!!!!!!!!!!!!!!!!!!!So sick and tired this is last i will never go back to DSTV again.