Accounts suspended after full payment

I paid 185 a direct deposit on the 16 March 2015 and it clearly says payment will reflect after 15 minutes of payment this morning I Woke up on a suspended tv I called call centre Daisy refused to connect and she further said I had to pay a connection fee what the hell for better I be refunded my money am sick and tired of dstv it's a total ******* since yesterday 15 minutes is not yet showing money? So whose fault is that is it not your promise that it will reflect after 15 minutes how does your system work only when it suits u A medal for poorwst services should be awarded to you guys high lwvel of incompetency I am definately ****ed off a simple thing you won't do that lady was so rude to the utter most