DP
Dean P
1 reviews | Active since May 2010
05 Jul 2015, 17:01
Accounts keep disconnecting dstv
On 24th May 2015 I paid for dstv. On 27th May my husband paid for the dstv R300. Pick and pay credited the wrong account. We caled the call centre several times to resolve. Each we were asked to email proof of payment which we did. Since then we have been disconnected 4 times and each time we have to explain the same situation. The call centre staff including team leaders don't know what they doing. We keep being charged reconnection fees etc. Such a bunch of *********** people. We have dstv for 15 years now and nothing improves plus we hold on for more than 60 minutes for the problem to be resolved.
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DStv (MultiChoice)'s replyOfficial
08 Jul 2015, 12:28Hello dean01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account noticed that the Pick n Pay payment of R300.00 was transferred to the correct account Mr A Ramnarain customer number ***0 on the 7 July 2015. We have credited your account with the 2 x R50.00 re-connection fee. Your next payment due will only be on or before the 24th August 2015.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account noticed that the Pick n Pay payment of R300.00 was transferred to the correct account Mr A Ramnarain customer number ***0 on the 7 July 2015. We have credited your account with the 2 x R50.00 re-connection fee. Your next payment due will only be on or before the 24th August 2015.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply08 Jul 2015, 12:28
Official
Hello dean01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account noticed that the Pick n Pay payment of R300.00 was transferred to the correct account Mr A Ramnarain customer number ***0 on the 7 July 2015. We have credited your account with the 2 x R50.00 re-connection fee. Your next payment due will only be on or before the 24th August 2015.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account noticed that the Pick n Pay payment of R300.00 was transferred to the correct account Mr A Ramnarain customer number ***0 on the 7 July 2015. We have credited your account with the 2 x R50.00 re-connection fee. Your next payment due will only be on or before the 24th August 2015.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta