Accounts Failure

In our home we have a primary decoder (x1) with an extra view (x1). December 2017 we go on holiday, we take secondary decoder with. We watch on holiday then we come back. We re-connect unit to existing system in house. We pay monthly fee in january 2018. 2 days later we got cut off. We pay again to reconnect. We watch TV for one week, they cut of again because we owe more payment but we paid for 2 months now, january and february. They we have primary decoder (x2) mow we pay more, which BS. We have units for long time in one home. Please can someone sort out account for me. Everytime they stop the signal, they charge for re-connection, but not my fault.