Accounts dpt up the pole

I have emailed dstv twice querying about my account. to no surprise I have had no response. tried to explain to a consultant...could not comprehend my story. I have downgraded to the R29 package one month ago and I was billed R156...*** Prior to this i have been charged R170 reconnection fee plus two days later they blocked my service and told me I need to pay my subs. I was told to ignore the smses that tell me how much i should pay every month....but i have been following this for years an now I am suppose to ignore it....i just gonna leave it there.... Useless and pathetic #dstvmustfall