Accounts Disaster & Unauthorised Incorrect Debit order!

About 5 months ago I moved from a regular package to a price lock package. Ever since then I have had endless drama with my account. They created two accounts somehow and now whenever I make payment into my DSTV account at Checkers it goes into the old "dormant" account. Thereby reflecting that my new account is now sitting in arrears of R3771.00.

Almost weekly my DSTV gets disconnected and I have to phone the call centre, speak to a new agent, and explain the situation. Every single one of the agents says that they are going to fix the issue, but of course nothing gets done. What am I to do??

Now I have DSTV doing UNAUTHORISED debit orders of R1800 on my account. I thought it was ********** as I phoned Multichoice and the call centre agent assured me that I was a cash customer and NO debit order had been done on my account. Only to phone back two days later to be told that, yes they did try debit my account and I need to pay the R1800 to get my account back out of arrears. I asked them how on earth I would run up an arrears of R1800 if my account is disconnected if I pay R40 short??? That would be two full months of having DSTV without paying a cent.. Which I have not done. My account is paid in full every single month at Checkers, and they have now "misplaced my funds". So they just go ahead and debit my account to rectify their mistake. Multichoice you wonder why you are losing so much business in SA, and why people are turning to Netflix and streaming movies. Dealing with you is honestly not worth the aggravation for what we pay!!!