Accounts Disaster!

I really do not know what is the issue with DSTV accounts or billing process. I pay my DSTV account monthly on time, however for the past 3 - 4 months on the 12th of each month my service gets suspended. I have to then phone the call centre and have the service reconnected. This happens each month without fail. Each consultant has a different reason for the suspension, eg payment hasn't been allocated; I have been billed again etc etc. This is getting ridiculous!