Accounts department not responding!

<p>I have two DSTV Services. One for my main premises and one for my staff. The main one is an Explorer Package that was on a debit order after an upgrade. The other is a R99.00/month package.</p> <p>DSTV collected the Explorer payment themselves & I paid the R99.00 by EFT. In July 2016 I paid the R99.00 by EFT a few days before month end. Someone in accounts used it (by accident) to credit the Explorer account and they did the Explorer debit less the R99.00. A few weeks into the month they disconnected the R99.00 service. I called and explained but as they had not sent me a statement I could not figure it out. They said they could see the R99.00 was paid so reconnected the service. A few days later they disconnected again! I called again and again they reconnected the service. I then put the R99.00 package onto debit order as well so as not to have the same error happening again.</p> <p>On the 0209/2016 they then debited my account for R 1272.65. This was a strange amoount so I enquired. Again no statements. I spoke with a few people: REF: ********** 2-i93 & ********** 2-i98 and sent an E-mail. They sent me a statement and when I checked it had reconnection charges and charges for other services all related to them disconnecting by their accounting me in the first place! </p> <p>DSTV promised to call me back and sort it out but nothing has happened! Not honest or good service. i am very dissapointed. They have not responded to my requests at all!</p>