Accounts department can't give current statement

It is clear that DSTV think their customers are lucky to have DSTV around. They are not bothered to help you, and if your account gets cut off in the process, they are thrilled to charge you a re connection fee, and could not really care if you close you account or not. Don't ask them for info, just pay the damn account!!<br> <br> (Yes, I know what a debit order is - i refuse this are I can never get an invoice for the debit order)<br> <br> Before, an emailed invoice and statement was send. Then it started getting sporadic. Now it impossible to get a simple statement, and requesting an invoice causes loss of consciousness at the call center - for those few that actually even know the difference. Most times, I ask for an invoice, and just get a statement.<br> <br> The statement sent is at best last months statement. Ask for a statement reflecting the amount they actually say you owe - getting to Mars is easier. Then, since don't have a statement that actually can show what I owe, I don't pay a they proceed to cut off the account.<br> <br> I don't want an SMS showing how much I owe. I need a statement. Millions of companies around the world do this every month. Dstv can at best manage one from a month back