1 reviews | Active since Nov 2016

01 Feb 2017, 15:29

Accounts Department

<p>The accounts department cant get it right.</p> <p>They have been deducting to much for the past few months from my bank acount, to the point that I was credited R395 in the month of December. After a telefone conversation they have promised for the so much time that it will be rectified on the next month. I have decided that enought is enought and tranferred that amount to my Box Office acount. Now for the new month of January I have received a sms that I owe them R1,103.......where I am suppose to pay only R539 for my package. A payment was made at the end of December to my main account, so I dont know. Going on the website checking your balances is a headache as well, because its not updated regulary, using your phone is just as troublesome to check your balances, and to phone them is a headache on its own. Its like their whole system is n not working at all. Really really bad service.</p> <p> </p> <p>P.Fourie</p> <p>Account nr: ********** 0</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2017, 16:12
Official

Dear Pieter

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2017, 17:31
Official

Good day Pieter

We're always committed to assisting you.

Our Price Lock team will be in touch with you for further assistance with your account.

We encourage you to contact us should you have any queries. Your support and feedback is important to us.

Kind regards

Dinah

's update18 May 2017, 14:16
Reviewer Update

wel multichoice stil no one has contacted me since my last review, so that tells you alot about your service. I have lodged copmplaint on complaint about my acount, i dont get the latest staements and keep on making cash payments, now you have disconected me, and good for you keep me disconected, I am not intersted in poor service anyway.

's update18 May 2017, 14:18
Reviewer Update

wel multichoice stil no one has contacted me since my last review, so that tells you alot about your service. I have lodged copmplaint on complaint about my acount, i dont get the latest staements and keep on making cash payments, now you have disconected me, and good for you keep me disconected, I am not intersted in poor service anyway.