Accounts Department

on 31 Aug I was charged R99 EXTRA for Showmax - I am a premium customer. After querying my account I was told that "sorry we over charged you!" on 20 Oct I was charged R38 (showmax!) and after complaining that was reversed. Then on 28 Oct I was charge R51.61 for an access fee for Holiday Home Viewing (I switch off residential and switch on HH)! Then I was told that I have an amount of R7.42 (overdue!) This apparently is a short payment made - PLEASE EXPLAIN TO ME : how can I have a short paid amount due as YOU are the one's that tell me what I need to pay!!!!!!!!! And just when I think you have got yourselves together ----- BAM! Satuday's sms says R987.88 is what I owe. When queried with KT through Face Book, I was told that they R68.88 is an overdue amount. I ASK AGAIN - HOW DOES THIS HAPPEN WHEN MY SUBSCRIPTION IS R919 and DSTV send me the amount monthly! After querying again - I was told it was extraview fees!!!!!! I asked for an explanation and was told "we apologies (not apologise) for the frustration cause, We have reversed the charged, as it was charged double for access fee in extraview". MH I want an explanation from MANAGEMENT on how the accounts department is run - and why I need to keep complaining and fighting on a monthly basis to get my account fixed. From now on, I will be paying my account through my bank and will only be paying R919. While I am complaining - I don't like your HH app. I used to be able to switch it on and off as I wanted to. Now I have to give an off date and a reconnection date, and it only works from midnight. Why? This is stupid!