Accounts Department

Its been a month now and DSTV has still not sorted out my account after numerous phone calls on my account my DSTV account still has not been resolved. From the 25th July to date my DTSV has been disconnected 4 times with an error message that my account has not been paid. The first time it happened I was promised that its would be resolved and yet again last night it happened again finding out that the account was never resolved. I have already spent 2 hours on my cell phone with the call centre and also had an installation technician out to my house as per DSTV advise.Very upset and still have not had a manager contact me regarding my experience.