1 reviews | Active since Mar 2016
Accounts departement
We have sent several emails to complains to Multi Choice we have called several times , we have sent emails<br> we hold on for ages and just to get UN qualified staff sending you from pillar to post and can not sort out the problem. <br> why is this so difficult to sort out then they Multi Choice staff tells us the problem is with the bank and the bank say it is multi choice as no debit order was requested. wile we still hold on they drop the call, this is bad bad service and we pay out TV License we have always paid our account when we did not have a debit order. Your staff members told us to change to debit order and know we struggle and you want to take R3000 of my account once off. THIS IS UNACCEPTABLE. <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta