GP
Gwen P

1 reviews | Active since Jul 2011

25 Aug 2015, 12:27

Accounts depart Not able to locate Payment.

Account no ***9 Case No *** Account Paid in FULL 29/07/15 <br> after about 12 Calls, 7 Emails, with proof of payment, the Accounts Depart is NON existent and Uncountable. and No one can sort this problem. <br> 5/8 I called *** - they need proof of Pmt - i gave it to them. <br> 10/08 Simandele.skosana Proof of pmt required. <br> Simnikwe proof of pmt needed. <br> 12/08 Fezile - proof of pmt needed <br> 12/08 Jamil @FnB 9:47hrs send Pof Pmt to [Email Removed] <br> I also send Prof of PMT to payments [Email Removed]<br> 15/08/15 Sis i DSTV Princess Crossing said there is a 29.00 re connection fee because they siad payment only come thru on 12/08 . Again Sisi send my proof of payment. <br> <br> 20/08 Thus Sabrina at DSTV Princess Crossing - gave her my PofP she send it to Accounts Dept. <br> 25/08 Tues Sabrina at DSTV Princess Crossing: Cant do anything more, will again send in Proof Of Payment. <br> Suggested I call *** <br> I called *** spoke to Divan (stand in Supervisor.) all I got is send proof of paymeNY<br> is ther any ears that hear, listen and can solve this MAJOR PROBLEMO.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 11:19
Official
Hello corval,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team