Accounts / Billing department sucks

<p>2017/04/28 - got billed R935 too much due to mistake on DStv side. Another decoder was loaded for some or the other reason onto my account. Probably an *********** person working on my account earlier in Mar'17. </p> <p>2017/05/03 - Nelisiwe informed me that credit journal will be created today and refund will be paid Monday 5/5 (reference call ********** 1/I57).</p> <p>2017/05/08 - Funds have not been paid back into account.</p> <p>2017/05/08 - 10:39 Phoned DStv account only to learn from Gomotzo that although the journal was created it takes 7 - 14 days before refunds are paid. Thus might see my money back into my account by 12/5 earliest, but maybe as late as 23/5. </p> <p> </p> <p>Yeah so I'm loosing between R3.60 and R6.40 in interest, but what about my time and effort to get this **** resolved and what if I had a slow month with a tight budget and I needed the money... Had similar issues with DStv accounts department earlier this year (Feb'17). Looks to me like the current management do not know what they are doing or they are employing *********** people. </p> <p> </p> <p> </p>