Accounts are useless, no response to queries

Multichoice *****ed up my billing, badly, took their time trying to resolve the matter and finally emailed me with an incomprehensible e, ail, supposedly explaining the charges. I queried this on 2 May and followed up on 25 May and I have not even had the courtesy of a reply. I'm really not surprised, having read all the complaints on the Complaints Board.