1 reviews | Active since Jul 2016
Accounts are a mess, and the company does not bother to respond
<p>Having paid for a year in advance to take advantage of the one month discount, I am now getting messages telling me that my account has been handed over because I have overdue amounts -it turns out that DSTV never allocated the payment correctly. I have never heard anything from DSTV until being told that I have been handed over, I have had two calls now to DSTV to try and resolve this - one around 10 days ago where they said they would get back to me in a few days, another today as needless to say they did not respond. Each call took around 20 minutes of my time, and I guess this is not the end yet. I live in hope!</p> <p>The individuals on the phone are very helpful and polite, but nothing happens..</p>
Dear Andrew
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Andrew
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Despite DSTV replying to say they are still "working on the problem", I have just had a call from Business Trust to who DSTV handed the account over to for collection...
Despite DSTV replying to say they are still "working on the problem", I have just had a call from Business Trust to who DSTV handed the account over to for collection...
Good day Mr Lancefield
Reference is made to our telephonic discussion.
We are sorry to hear about your poor customer experience.
As we intend to offer an exceptional service, we have rectified your DStv account. You will receive communication from our finance team regarding the status of your account.
We promise to follow up with you till your query is fully resolved.
Thank you for your time and patience.
Best regards
Dinah
Good day Mr Lancefield
Reference is made to our telephonic discussion.
We are sorry to hear about your poor customer experience.
As we intend to offer an exceptional service, we have rectified your DStv account. You will receive communication from our finance team regarding the status of your account.
We promise to follow up with you till your query is fully resolved.
Thank you for your time and patience.
Best regards
Dinah
Good day Mr Lancefield
Thank you for taking our call today.
As discussed, we will still follow up with you till you receive a confirmation letter regarding the status of the account.
Best regards
Dinah
Good day Mr Lancefield
Thank you for taking our call today.
As discussed, we will still follow up with you till you receive a confirmation letter regarding the status of the account.
Best regards
Dinah
Afternoon
I am still waiting for a correct statement! 22 days later.
And I want to pay the annual subscription to take advantage of the discount, but cant do this yet..
Dont buy shares in this company!
Afternoon
I am still waiting for a correct statement! 22 days later.
And I want to pay the annual subscription to take advantage of the discount, but cant do this yet..
Dont buy shares in this company!
Dear Andrew
We have requested our Finance team to assist in this regard.
The copy of the statement will be forwarded to your personal email address.
Thank you for your continuous feedback.
Best regards
Dinah
Dear Andrew
We have requested our Finance team to assist in this regard.
The copy of the statement will be forwarded to your personal email address.
Thank you for your continuous feedback.
Best regards
Dinah
Afternoon
I have received the statements - thank you. But the statements were merely sent to me and the error has not been resolved! Really, what a waste of time. I cannot wait for a competitor
Currently on the phone to a Ms Ndaba who seems to be helping me..... Lets see
Thank you
Afternoon
I have received the statements - thank you. But the statements were merely sent to me and the error has not been resolved! Really, what a waste of time. I cannot wait for a competitor
Currently on the phone to a Ms Ndaba who seems to be helping me..... Lets see
Thank you