Accounts and payments

Good Day,<br> <br> At the end of November 2015 I did a payment for december 2015 at thabazimbi multicoice branch.<br> The second week in December they suspended my multicoice account due to no payment received. On the 21 of December my friend did another payment because they where requesting my banking details which she could not obtain. The following week around the 26 December I went and handed in my bank statements which shows I did pay multicoice. the lady send it to the financial department. Ever since then they suspend my account once a week and said they haven't received a payment. Its almost time to pay for Feb, I am scared that they might see it as a payment for Jan. I have made numerous calls to multichoice and the branch in thabazimbi, but it seems the financial department is fast asleep. They are very quick to disconnect your DSTV but doesn't want to sort out the payment that was done. I stay 32 km from the nearest branch and work odd hours.