Accounts and incompetence

Mutichoice has stopped sending any form of invoice or statement or guide. The service agent indicated that she had set the system to send the statements by email and could not explain why they were not being sent. I have been disconnected for not paying on time. The self service site indicates that I only owe an amount by the 2nd of March 2019. To get reconnected I need to pay a re-connection fee. I will not be paying any re-connection fee and I will finally be rid of this truly abysmal service and the associated incompetence.