Accounts and Billing or whatever.

Hi there. I have had to call the call centre FOUR times in the past two weeks because my payment has not been allocated to my account. I have just received another sms about this-and I refuse to call again. I have sent my proof of payments. I have called to ask that this is dealt with. I really am not sure what else to do at this point. There really is no need for TV to be this frustrating.