1 reviews | Active since Oct 2011
Accounts
<p>Hi there, Hope this reaches a Manager who belongs in the position.</p> <p> </p> <p>I have phone a number of times with the same problem and seems I must be stupid or something please could someone with more brains than me please check my account and with tears in my eyes sort it out once and for all.</p> <p> </p> <p>My PVR function keeps getting suspended for what reason I have no idea. I’m tired of phoning and hearing the same story every time this is really getting too much now.</p> <p> </p> <p>When I phone they tell me my account is in arrears please could you help, here is the tricky part maybe when your June 2017 and all accounts from 2016 to datea reads – R 452.00 I owe you people money.</p> <p> </p> <p>Not sure but when I went to school that means a credit but as stated above maybe someone with more brains than me can HELP!!!! I have printed all the invoices if you need… and all of them say ( - )</p> <p> </p> <p>Even when I log onto the app on my phone it says I owe DSTV R 460.22 so even your app is wrong then and needs to be fixed but seems the person/s who wrote the app went to school the same time I did a (-)</p> <p> </p> <p>Means credit but I may still be wrong. Little maths sum for you reading this:</p> <p> </p> <p>DSTV premium subscription R 789.00</p> <p>Access Fee R 85.00</p> <p>Device care R 29.50 </p> <p>Total: R 903.50</p> <p> </p> <p>Right??? If I was educated properly this is correct. Therefore DSTV is currently R 903.50 per month and NOT R 460.22 as stated on your app correct??? Please this is really getting too much now… Fix my account.</p> <p> </p> <p>Regards: Customer # ********** 1. I bet I will not get any response and by Wednesday 2/08/2017 I will send this to social media…</p>
Dear Darron
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Darron
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Darron
Thank you for bringing your query to our attention.
We tried contacting you again at 10h46 to no avail.
Upon checking your account, we can confirm that the account had an overdue of R434.37.
Kindly note the monthly subscription is R903.50 however, we have being receiving short payments of R880.
On the 1st August we received a payment of R456.53 which had covered the outstanding amount on the account. Next payment will be on the 7th August for an amount of R903.50.
Hope the above clarifies everything. Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
Dear Darron
Thank you for bringing your query to our attention.
We tried contacting you again at 10h46 to no avail.
Upon checking your account, we can confirm that the account had an overdue of R434.37.
Kindly note the monthly subscription is R903.50 however, we have being receiving short payments of R880.
On the 1st August we received a payment of R456.53 which had covered the outstanding amount on the account. Next payment will be on the 7th August for an amount of R903.50.
Hope the above clarifies everything. Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
HI well i didn't answer because i was busy with Work.
NO YOU ARE ONCE AGAIN wrong please could you let me know two things what does a (-) minues sighn mean??? To my knowledge it means credit not so???????? On your fancy invoices there is a few lines on the bottow which reads the following:
>90 days 61- 90 days 31-60 days 1- 30 days Not yet due Total
0 0 0 0 -428.50 -428.50
I still am confused about this surley if as stated by you PEOPLE if i owe you money then there SHOULD be amounts in the >90,61-90,31-60 and 1-30 and not a -428.50 as per your last invoice for June 2017, AND ALL THE OTHER INVOICE DATED ALL THE WAY BACK TO 2015 PLEASE GET A ACCOUNTANT TO CHECK THIS AND CALL ME.....I NOW WANT COMPENSATION FOR ALL MY TIME WASTED ON THIS **** AND HAVE A MANAGER CALL ME. NEXT STOP CARTEBLANCH..
HI well i didn't answer because i was busy with Work.
NO YOU ARE ONCE AGAIN wrong please could you let me know two things what does a (-) minues sighn mean??? To my knowledge it means credit not so???????? On your fancy invoices there is a few lines on the bottow which reads the following:
>90 days 61- 90 days 31-60 days 1- 30 days Not yet due Total
0 0 0 0 -428.50 -428.50
I still am confused about this surley if as stated by you PEOPLE if i owe you money then there SHOULD be amounts in the >90,61-90,31-60 and 1-30 and not a -428.50 as per your last invoice for June 2017, AND ALL THE OTHER INVOICE DATED ALL THE WAY BACK TO 2015 PLEASE GET A ACCOUNTANT TO CHECK THIS AND CALL ME.....I NOW WANT COMPENSATION FOR ALL MY TIME WASTED ON THIS **** AND HAVE A MANAGER CALL ME. NEXT STOP CARTEBLANCH..
Forward to Paul and Pumela Sambu
Seen I was not allowed to get there emails.
Find attached spread sheet of accounts.
Now as I was told by Paul I still owe you people money….which is un lightly
As he explained my dstv is from the 7 to the 7 of each month. Which I agree with but how you people work it out I have NO idea
Please explain this in detail we can work from May 2017 and June 2017 because that is the last I have:
If I have a credit from May 2017
-452.00 this would be on the 31 May 2017
Then on the 2 June I make a payment of 880.00 which would now give me a credit of
R 1332.00 right?
Because dstv is paid in advanced as Paul stated. Right and further more as he stated my account runs from the 7 to the 7 of each month so if this is the case dstv has not been billed as yet.
Now come the 7 June 2017 dstv bills 903.50 leaving a credit once again of R428.50 so if I had July invoice it would have a opening balance of R428.50 this amount you would be able to confirm your side
Forward to Paul and Pumela Sambu
Seen I was not allowed to get there emails.
Find attached spread sheet of accounts.
Now as I was told by Paul I still owe you people money….which is un lightly
As he explained my dstv is from the 7 to the 7 of each month. Which I agree with but how you people work it out I have NO idea
Please explain this in detail we can work from May 2017 and June 2017 because that is the last I have:
If I have a credit from May 2017
-452.00 this would be on the 31 May 2017
Then on the 2 June I make a payment of 880.00 which would now give me a credit of
R 1332.00 right?
Because dstv is paid in advanced as Paul stated. Right and further more as he stated my account runs from the 7 to the 7 of each month so if this is the case dstv has not been billed as yet.
Now come the 7 June 2017 dstv bills 903.50 leaving a credit once again of R428.50 so if I had July invoice it would have a opening balance of R428.50 this amount you would be able to confirm your side