ML
Mandy L
1 reviews | Active since Nov 2012
29 Jan 2016, 11:20
Accounts
I have sent an email, more than once, I have sent a private facebook message, I have posted on their page AND STILL NO RESPONSE!<br> Mandy Hoffman<br> <br> <br> <br> <br> Customer number ***1 smartcard number***<br> <br> It says its linked to another profile?<br> This is my stuff, how can this be?<br> I have not received a statement in MONTHS!!<br> This service has not gotten any better in 10 odd years.<br> <br> please fix my log in details, so that i can access my dstv online.<br> Thank you<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Feb 2016, 12:32Hello mandy1979,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. Your need to use the following information to access the www.DStv.com website e-mail address *** and username Mandy1979. Smart cards *** & *** are linked to your profile. We have send a statement to your e-mail address dated from 112016 to date..
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. Your need to use the following information to access the www.DStv.com website e-mail address *** and username Mandy1979. Smart cards *** & *** are linked to your profile. We have send a statement to your e-mail address dated from 112016 to date..
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply07 Feb 2016, 12:32
Official
Hello mandy1979,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. Your need to use the following information to access the www.DStv.com website e-mail address *** and username Mandy1979. Smart cards *** & *** are linked to your profile. We have send a statement to your e-mail address dated from 112016 to date..
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. Your need to use the following information to access the www.DStv.com website e-mail address *** and username Mandy1979. Smart cards *** & *** are linked to your profile. We have send a statement to your e-mail address dated from 112016 to date..
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,