Accounts

I am tired of going the same way every month my DSTV account is some how mixed with some one else. I pay my account every month but get dis connected twice in a month call to be reconnected and the call center agents will say they will fix my problem. I've been with DSTV for 7 months and in this seven months ive been having the same issue since day . I will call the call center tell them whats happening and will just say we will fix it and up until today im still calling to be re connected and i do make payments on time every month please help me in this matter.