avdm
andre van der merwe

1 reviews | Active since Aug 2013

07 Dec 2015, 19:13

accounts

Omw here i go again. First of all i change my debit order to the 28 when i took out the exsplosa deal then long and behold the debet order went of the 24 then it was not honnerd. The i connted to a lower plan for 3days after my service has been disconted and it not evennmy fault then i phone in the 1st to upgrade to the premium packing again and the lady gave me a amount of R 648 and when i called in again today to get my pvr funtions acctvated iam adviced that i now need to pay R 50 or myservice will be ddiscontented again omg just wake upa and give me the wright amount now. Iam so fed up with dstv i will cansel everthing. Just train u people to change debit order dates and give the wright amount. And the call center agent puts me on hold for 30min to get a manger what i still not spoken to till now worsted service ever......

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2015, 08:19
Official
Hello andrem06,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team