1 reviews | Active since Jul 2018
Accounts
Good day. Re: Complaint - Increased debit order. Ref ***. Id number ***
We are on the pricelock deal since last year September. We have always been paying between R960-R1000. Now out of the blue our debit order amounted to R1445. Which is redicoilus.
We called the call centre and to our shock we were told that we are charged for rewinding and PAUSING FOR live tv. Now first of all we DO NOT WATCH LIVE TV, WE RECORD AND WATCH IT LATER AND WATCHING catchup and recordings ON BOTH DECODERS. We were never charged this nor advised of this. We did not agree to this service at all. We did not activate it at all
Please take this service of our subscription and ensure we are credited as we did not agree to this and we are still on the pricelock deal
Please call me urgently
CHARL And Yolanda Janse Van Rensburg
***
Re: Complaint - Increased debit order. Ref *********. Id number *************
We are on the pricelock deal since last year September. We have always been paying between R***-R****. Now out of the blue our debit order amounted to R****. Which is redicoilus.
We called the call centre and to our shock we were told that we are charged for rewinding and PAUSING FOR live tv. Now first of all we DO NOT WATCH LIVE TV, WE RECORD AND WATCH IT LATER AND WATCHING catchup and recordings ON BOTH DECODERS. We were never charged this nor advised of this. We did not agree to this service at all. We did not activate it at all
Please take this service of our subscription and ensure we are credited as we did not agree to this and we are still on the pricelock deal
Please call me urgently
CHARL And Yolanda Janse Van Rensburg
Contact number ***
**********
Re: Complaint - Increased debit order. Ref *********. Id number *************
We are on the pricelock deal since last year September. We have always been paying between R***-R****. Now out of the blue our debit order amounted to R****. Which is redicoilus.
We called the call centre and to our shock we were told that we are charged for rewinding and PAUSING FOR live tv. Now first of all we DO NOT WATCH LIVE TV, WE RECORD AND WATCH IT LATER AND WATCHING catchup and recordings ON BOTH DECODERS. We were never charged this nor advised of this. We did not agree to this service at all. We did not activate it at all
Please take this service of our subscription and ensure we are credited as we did not agree to this and we are still on the pricelock deal
Please call me urgently
CHARL And Yolanda Janse Van Rensburg
Contact number ***
**********