1 reviews | Active since Oct 2013
Accounting Idiots at DSTV
Since I moved over to the new Explora Payment Plan every month is a tiresome fight to correct my account. After paying with EFT's for more than 20 years without a hassle I was forced to move to Debit Orders. That was when all the **** started. It has taken me almost a year to get them to transfer a credit balance from my old account to the new account. Although the Debit Order Amount is R849 per month last year they only debited R475, leaving my account in arrears by R374. The exact amount that my old account is in credit with. Meanwhile to add the cherry on the cake DSTV reported me every month as being in arrears with the credit bureaus. Last month the credit amount was finally transferred to my new account. Hallelujah!!<br> Imagine my surprise when this month the Debit Order was for R475 again and my account shows an amount of R374 in arrears that will be reported to the Credit Bureaus. WAKE THE HELL UP, YOU ARE DESTROYING MY CREDIT RECORD BECAUSE YOU EMPLOY *********** FOOLS!!!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your billing concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your billing concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert