Account wrongly debited.
<p>My account was wrongly debited with R2400.00. After a long struggle they informed me that I would receive a refund of R1506.00. I sent through all the documents that they requested. i have not received any feedback regarding this. The call centre can not assist ( as always) emails are ignored. I have phoned and emailed but no responce. They are quick to take the money out of your account but when it comes to refunding it .... nothing. This is really bad service. How can they just treat people this way. </p>
Kari Van Wyngaardt Smit
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Kari Van Wyngaardt Smit
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Kari Van Wyngaardt Smit
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have escalated refund request to our finance department for approval. After approval your payment will be in account holder’s bank account within the next 48 hours. Please be advised that your box office account have an amount of R70.00 payable. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,
Dear Kari Van Wyngaardt Smit
We apologies for the inconvenience caused. As per our telephonic conversation we confirm that we have escalated refund request to our finance department for approval. After approval your payment will be in account holder’s bank account within the next 48 hours. Please be advised that your box office account have an amount of R70.00 payable. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,