1 reviews | Active since Jul 2016
Account Wrong - Victim of Sales Consultants?
<p>Dear DSTV</p> <p>The more I seem to pay the more I owe you. I'm just going to cancel my sevice if you don't get my account sorted out. On the 25th of last month my account was in R300 credit when I downgraded to Extra. You deducted R244- and it was paid until the 25th of the month. on the 11th you charged me again and suspended my service. I reversed the R244 I paid. Phoned for 7 time on Monday paid over R600- and you want another R500- for DSTV Extra,my account even went up when I cleared an error message. You revered reconnection. I should owe you nothing on the 25th of ythis month. My account was fine for many ears until one of your consultants phoned me for Insurance on my decoders. I told him I'm not rude but I don't have time to talk to me he went mad on his side and I told me I'm extreemly rude. I put the phone down. This is when my account problemds started?????? I will not tolerate this and cancel my account if you deduct once wrong on the 25th.</p> <p>Your accounting was allways extreemly good and I never had a problem in all the years. I don't take kind to wronfull disconnection and pay my account but if I don't want to pay then you can blacklist me and you wont get once cent. This is your final opportunity to sort this account out and have a loyal customer or I wil reverse every cent and then that's it.</p>
Dear Mr D Hattingh
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
Dear Mr D Hattingh
We are looking into your enquiry. Feedback will provided as soon as possible.
Regards
Multichoice Team
DSTV - Appreciated - I need this account sorted out.
Thank You
DSTV - Appreciated - I need this account sorted out.
Thank You
Dear DSTV
Still no response. No Call, no nothing. I just can't understand this. Your accounting was allways perfect and you responded fast. My account is still wrong and still shows incorrect amount of R501.50 payable on the 26th. I've tried by best you are not intrested and could not care less losing clients. If you deduct this wrong amount then I will first cancel my service and then reverse the money and that will unfortunatly be the end oy our Business Relationship. I don't need your services, especially an Entertainment serrvice with problems to get your account sorted out.
Thank You, Very much.
Regards
Dear DSTV
Still no response. No Call, no nothing. I just can't understand this. Your accounting was allways perfect and you responded fast. My account is still wrong and still shows incorrect amount of R501.50 payable on the 26th. I've tried by best you are not intrested and could not care less losing clients. If you deduct this wrong amount then I will first cancel my service and then reverse the money and that will unfortunatly be the end oy our Business Relationship. I don't need your services, especially an Entertainment serrvice with problems to get your account sorted out.
Thank You, Very much.
Regards
Dear DSTV
Your your fact correct but not about disconnection. You disconnected me when I was paid in Full, I then reversed the R233 after you incorrectly disconnected me. The R126 should be the credit for the period I was disconnected. At least we are now starting to get this matter sorted.
I will pay the R126.00 for now, but Iwill reverse the incorrect R500 debit order.
Thank You
Dear DSTV
Your your fact correct but not about disconnection. You disconnected me when I was paid in Full, I then reversed the R233 after you incorrectly disconnected me. The R126 should be the credit for the period I was disconnected. At least we are now starting to get this matter sorted.
I will pay the R126.00 for now, but Iwill reverse the incorrect R500 debit order.
Thank You
Dear Elna
Thank You and in closing. Please take note that I will not reverse any funds before I paid the R130- . I will check the account and my bank account, I reversed when you cut me off and if you use same ref it might be automatically revered, I will pay immediatly if this happens and if they do then I will pay online before due date untill I've sorted out with the bank, like I do most months anyway.
I haven't reconsiled the full account and the nearly R130- might just be correct and due to you but I really not even concerned about the R130-, I just wanted my account sorted out. It's so Frustrating that I couldn't get it sorted out after 7 calls and your Consultant Themba told me he agree but must have left it at that.
Regards and Thank You Very Much.
Dear Elna
Thank You and in closing. Please take note that I will not reverse any funds before I paid the R130- . I will check the account and my bank account, I reversed when you cut me off and if you use same ref it might be automatically revered, I will pay immediatly if this happens and if they do then I will pay online before due date untill I've sorted out with the bank, like I do most months anyway.
I haven't reconsiled the full account and the nearly R130- might just be correct and due to you but I really not even concerned about the R130-, I just wanted my account sorted out. It's so Frustrating that I couldn't get it sorted out after 7 calls and your Consultant Themba told me he agree but must have left it at that.
Regards and Thank You Very Much.
Elna
I did reverse and will pay before due date again. So I will have a payment due obefore 25 August.
Thank You
David
Elna
I did reverse and will pay before due date again. So I will have a payment due obefore 25 August.
Thank You
David
Dear David Hattingh
Thank you for your prompt response.
You're welcome.
Regards
Elna
Dear David Hattingh
Thank you for your prompt response.
You're welcome.
Regards
Elna