Account was cancelled and equip sold BUT THEN

I sold my decoder as I had three of these things in my house, they told the buyer there is an outstanding amount, which my husband spoke to a lady by the name of Lindiwe, she cancelled the account and she closed the whole account, now you can transfer them, WRONG the first one was done no problem, the second one comes somebody at DSTV opens the account to the new client on my name, he pays reconnection fee, lets just be clear he pays on a closed account on my name. Since Saturday we only found out about this and more than 100.00 airtime, email which your staff did not even have the professional manner to answer me, my son Monday again for 15 mins and more, Yes it is cancelled, reversed and cleared for new owner to transfer. What a lot of nonsense I checked it on your system even this morning still nothing has been done. This have been frustrating at the point the buyer which is one of your suppliers thinking we are trying to pull fast one one them.<br> <br> Now my question, your security before you even answer query what happened here?????<br> When you had more than enough time to fix your mess you are still thinking which is shocking I will pay for a service I cancelled and you opened it