Account upgraded with my knowledge

I was told that my account is upgraded to compact plus which I did not request an upgrade and I also received an SMS that Disney plus is added to my account all this is done without my knowledge. when I call to cancel I was told they cannot cancel as it has passed my day date I have to pay that amount and cancel the following month, how is this possible that I get upgraded without my knowledge, and when i cancel I'm just told pay and cancel next month i had selected the package that i can afford and now i am moved to something that i cannot afford. is this the write way of making money?