Account up to date and getting disconnected

On 20 November 2015 I disconnected packages on my account using DSTV self service. I then phoned *** to confirm and was told it would be disconnected by 30 nov. I payed the amount i was told due on 01 December 2015. I then payed same amount on 01 January 2016. On about 10 January i was disconnected. I phoned multichoice who accepted the error was on their side and was reconnected. On about 17 January i was disconnected again. I phoned again and the agent told me their system was auto reactivating my discontinued services. She passed journals while i was on the phone for about 30 minutes and assured me the problem was resolved. Now tonight I have a message pop up on my screen saying \Your account is still overdue and will be suspended\" I am currently on hold at the call centre for 20 minutes having asked to speak to a supervisor. I DEMAND that someone with at least half a brain at multichoice contact me ASAP"