FE
Fredrik E

1 reviews | Active since Aug 2011

15 Oct 2015, 15:27

Account Transfer

Let me give you a rundown of my experience with Multichoice. Seeing as they dont respond to my messages. Maybe posting on a public platform will have them respond. <br> <br> I bought a Walka 7 secondhand from someone and was told to complete complete change of ownership forms as well as certified copies of ID's. I did this as well as the letter that was given to me by the previous owner stating that I bought the Walka. I took everything to Multichoice Wonderpark where I was told that they could only transfer it to my account on the 10th of the following month. <br> <br> I told them that it should be switched on as I bought it to use it. I was then told that the precuous owner had an outstanding balance on another device (not the Walka) that had to be settles before they would then switch it on for me. I made the payment of R132.62 and they switched it on for me. <br> <br> I once again asked them if there would be any other amounts outstanding as I just paid the full outstanding amount for another device (not the Walka) on the previous owners account. They assured me there is nothing outstanding and that the Walka would be transferred to my account on the 10th.<br> <br> Not enough caracters to finish

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2015, 20:34
Official
Hello kleinkoppi,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We have called your mobile number inorder to assist with your query to check if the Walka has been reconnected unfortunately it was not answered and we could not also access the account with the details supp****. Please do not hesitate to use any of our touchpoints below inorder to contact us with your ID number or serial number of the device.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Sandile