ACCOUNT TOTAL MESS

<p>To Whom It May Concern,</p> <p> </p> <p>SMART CARD NUMBER FOR EXPLORA: ********** 5575</p> <p>LAST REF NUMBER WHEN I PHONED IN: ********** 4-AI27</p> <p>CAST NR: # ********** </p> <p> # ********** </p> <p> </p> <p>I have been trying to fix this account now since January 2017 with no luck at all!</p> <p> </p> <p>I had a premium subscription for almost all of my adult life. Then in Dec I decided to take DSTV up on their offer for the Explore Price Lock deal. O my word what a mistake!!!!!!</p> <p>The explora price plan do not go off on a debit order at all!!!!!! (Did not know you could even get a price lock deal WITHOUT debit order arrangement in place)</p> <p>The boxoffice account to go off on debit order.</p> <p>Then all of a sudden a compact subscription was added to my account on 01/01/2017!!!!!!***!!!!!</p> <p> </p> <p>I have tried sending mails – they will apparently contact you after 3 days…….maybe they meant 3 months since I had no response or feedback at all on my mails.</p> <p>I tried to resolve matter over the phone – and was promised it is fixed – they will credit me all the compact subscription fees back and that my debit order will now be fix to go off on the 1st at an amount of R949.00 plus box office rentals off course. Well guess what, on the 1st of March once again the box office debit order go off and the compact subscription!!!!! NO EXPLORA PREMIUM PRICE LOCK AMOUNT!!!!!!!</p> <p> </p> <p>What is frustrating me the most is the fact that my account show more and more in arrears with the price lock payment plan and then they want me to pay the whole amount that is already over R3000.00 AT ONCE!!!! THIS IS NOT MY MISTAKE!!!!!!!</p> <p> </p> <p>WHAT DO I HAVE TO DO TO FIX THIS AND ACTUALLY GET SOME DECENT SERVICE WITH HONEST ANSWERS?????????</p> <p> </p> <p>Natasha Meyer</p> <p>076 ********** </p> <p> </p> <p> </p> <p> </p>