sS
siboniso S
1 reviews | Active since Sept 2013
21 Aug 2015, 10:34
Account tampering
They failed to notify me that they didn't debit mt account, until 17 days later when they switched off my services. When I called I found out that my account was switched back ro cash payment without my authorization. They expect me to pay at this time of the month because of ther incompetance. I want my services back on today, or am canceling my premium subscription.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Aug 2015, 14:24Hello gcina404,
Please accept our apology for the inconvenience caused.
Our records indicate that you have been assisted and your DStv Premium service is active. Furthermore, your account has a credit balance.
We look forward to continuing serving you as a valued customer. Thank you for your invaluable support.
Thank you for taking the time to contact us.
For future reference, please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the inconvenience caused.
Our records indicate that you have been assisted and your DStv Premium service is active. Furthermore, your account has a credit balance.
We look forward to continuing serving you as a valued customer. Thank you for your invaluable support.
Thank you for taking the time to contact us.
For future reference, please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Aug 2015, 14:24
Official
Hello gcina404,
Please accept our apology for the inconvenience caused.
Our records indicate that you have been assisted and your DStv Premium service is active. Furthermore, your account has a credit balance.
We look forward to continuing serving you as a valued customer. Thank you for your invaluable support.
Thank you for taking the time to contact us.
For future reference, please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the inconvenience caused.
Our records indicate that you have been assisted and your DStv Premium service is active. Furthermore, your account has a credit balance.
We look forward to continuing serving you as a valued customer. Thank you for your invaluable support.
Thank you for taking the time to contact us.
For future reference, please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,