Account suspension

I am currently unhappy with the service am getting from multichoice. From 1 February 2015 to 12 February, my account has been disconnect 4 times. Everytime I have to call the contact center to sort out the issue and its been frustrating because I don't have any outstanding amount but I keep getting disconnected and charged reconnection fee. As of today my account says its in arrears while its been pain in full from 15 January to 15 February. Its even costing me to call the call center using my cellphone and holding for longer. All my years with multichoice, this is the poorest service I have received and am even tired of complaining about the same issue. Now my account says am owing R9.30 plus reconnection fee. I don't understand what the amount due is for....